- Orders & Shipping
Orders & Shipping
Introduction
At Chord, we produce bespoke signage and print solutions tailored to each project. Because every order is unique, production and delivery times can vary depending on the products, materials, quantities, and finishing requirements.
Ordering
Once your order has been placed, our team will review your specifications and artwork before production begins. If we need any additional information or identify any issues with your files, we’ll contact you promptly to ensure your order progresses as smoothly as possible.
For custom products, production will only commence once artwork and order details have been approved.
Production Times
All signage and print products are manufactured or produced to order. Estimated lead times will be provided during the quotation or ordering process.
Production times may vary depending on:
- Product type
- Quantity ordered
- Materials and finishes
- Artwork approval
- Installation requirements
- Current production schedules
If you have a specific deadline, please let us know before placing your order. We’ll always do our best to accommodate your timescales.
Delivery
We deliver throughout the UK using trusted courier and freight partners.
As every order differs in size, weight, and packaging requirements, delivery costs are calculated individually and confirmed during the quotation or checkout process.
Larger signage, fragile items, or palletised deliveries may require specialist transport to ensure they arrive safely.
Installation Projects
For projects that include professional installation, delivery will be scheduled to coincide with the agreed installation date wherever possible.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched, allowing you to follow its progress.
Delivery Delays
While we aim to meet all estimated delivery dates, delays can occasionally occur due to courier networks, supplier availability, weather conditions, or other unforeseen circumstances beyond our control.
Should this happen, we’ll keep you updated and work to minimise any disruption.
Receiving Your Order
Please inspect your delivery upon arrival. If your order has been damaged in transit or items are missing, contact us as soon as possible so we can investigate and resolve the issue promptly.
Collection
Collection may be available for selected orders by prior arrangement. Please contact us before placing your order if you would prefer to collect your goods.
Need Assistance?
If you have any questions about your signage or print order, production times, delivery options, or installation services, our team is here to help. Contact us before placing your order and we’ll be happy to recommend the best solution for your project.